There are two different ways of retrieving your e-mail: POP3 and IMAP.

These are the protocols that your computer and our mail server will speak to each other in order to transfer your mail.

The main difference between them is where the mail is stored. Mail retrieved via POP3 is transferred to your computer and then usually deleted from the mail server. Thus you have all your mail stored on your own computer. Using IMAP means that the mail is stored on our server - you can view it from your computer, but it is always taking up space on our server until you delete it.

We recommend using POP3 offering faster local access to your mail. If you need to use mail from multiple locations or prefer to use Webmail then you may use IMAP. However, using Webmail or IMAP runs the risk of exceeding your disk space quota as mail is stored on the server. Your disk space quota is 50 MB. See below for details.
 

Alternatively, you can use the Webmail tool in the control panel to access your e-mail without an e-mail program. Webmail can be accessed  at webmail.mycrescomm.net.

POP3 Configuration

POP3 - Post Office Protocol Version 3

POP3 is the most popular method of retrieving mail. All mail is transferred from our server to your computer and then managed locally. All sub-folders are created on your own computer and do not take up disk space on our server. This provides you quick access to your messages and also allows you to work with them offline. Usually, messages transferred using POP3 are deleted from our server after they have been transferred to your computer. However, you are able to setup an exception to this so that a copy of your message stays on our server until you delete it.

If your e-mail address was yourself@mycrescomm.net, you could configure your e-mail client (e-mail program) using POP3 as follows:

Username: yourself@mycrescomm.net
Return Address: yourself@mycrescomm.net
Incoming (POP3) mail server: pop3.mycrescomm.net
Outgoing (SMTP) mail server: smtp.mycrescomm.net

Your e-mail client will have a wizard to help you set up a new e-mail account. These wizards are very easy to use when you have the correct information. All the information you need is provided in your welcome e-mail or this article.

For example, to create a new e-mail account in Outlook Express, start by opening the program and going to Tools, then Accounts. Then click on Add -> Mail, which opens the Add E-mail wizard. When prompted for the display name, enter your name and click Next.

Next the wizard will ask you for your e-mail address. Enter it in the format of yourself@mycrescomm.net and click Next. Then enter your incoming (pop3.mycrescomm.net) and outgoing (smtp.mycrescomm.net) mail servers. The type must be POP3.

In the next step, the wizard asks you for your account name, what is commonly referred to as your username. This is where you enter yourself@mycrescomm.net and your password.

The next step will ask you to finish, letting you check your e-mail through CresComm InterNET Services.

If you are using CresComm InterNET Services SMTP server to send e-mail you must also enable SMTP Authentication. You can do this by going to Tools, then Accounts, once open select your e-mail account and click Properties. Once the properties window is open, click on Servers, under that tab will be an option that you click on called My server requires authentication. This should be everything you need to do in order to enable SMTP Authentication. If you are not using Outlook Express and need help enabling SMTP Authentication in your E-mail client, please follow these directions.
 

IMAP Configuration

IMAP - Internet Message Access Protocol (sometimes listed as Internet Mail Access Protocol).

IMAP is a mail protocol that provides management of received messages on a remote server. When connected via IMAP, you can review headers, create or delete folders/mailboxes and messages, and search contents remotely without downloading. This option is very popular when viewing or downloading email from many different locations or computers.

If your e-mail address was yourself@mycrescomm.net, you could configure your e-mail client (e-mail program) using IMAP as follows:

Username: yourself@mycrescomm.net
Return Address: yourself@mycrescomm.net
Incoming (IMAP) mail server: imap.mycrescomm.net
Outgoing (SMTP) mail server: smtp.mycrescomm.net

Your e-mail client will have a wizard to help you set up a new e-mail account. These wizards are very easy to use when you have the correct information. All the information you need is provided in this article.

For example, to create a new e-mail account in Outlook Express, start by opening the program and going to Tools, then Accounts. Then click on Add -> Mail, which opens the Add E-mail wizard. When prompted for the display name, enter your name and click Next.

The wizard will now ask you for your e-mail address. Enter it in the format of yourself@mycrescomm.net and click Next. Then enter your incoming (imap.mycrescomm.net) and outgoing (smtp.mycrescomm.net) mail servers. Select the type of mail server as IMAP instead of POP3.

In the next step, the wizard asks you for your account name, what is commonly referred to as your username. This is where you enter yourself@mycrescomm.net and your password.

The next step will ask you to finish, letting you check your e-mail through CresComm.Net.

If you are using CresComm InterNET Services SMTP server to send e-mail you must also enable SMTP Authentication. You can do this by going to Tools, then Accounts, once open select your e-mail account and click Properties. Once the properties window is open, click on Servers, under that tab will be an option that you click on called My server requires authentication. This should be everything you need to do in order to enable SMTP Authentication. If you are not using Outlook Express and need help enabling SMTP Authentication in your E-mail client, please follow these directions.

Most email clients ask you whether or not you wish to synchronize your new IMAP account. This will download any folders or messages that have already accumulated in your e-mail account on the mail server, while still keeping them on the server. This includes e-mail messages contained in CresComm InterNET Services Webmail.

Warning: If you use CresComm InterNET Services Webmail or configure your local client to use IMAP, all your e-mail is stored on our mail server including your Trash folder, Outbox and all other folders you create. This e-mail accumulates and, unless deleted, occupies the disk space quota included with your email account. You are currently allocated 50 MB of disk space.

To combat the risk of going above your quota and receiving a bill for extra e-mail disk space usage, we recommend:

Purging your Trash folder frequently.

Trouble Sending E-mail through CresComm InterNET Service Mail Servers?

We have been receiving increasing reports of many ISPs blocking third-party access to port 25 (the standard port for SMTP, or outgoing e-mail). CresComm InterNET Services provides a work-around to this issue that may prevent you from having to contact your ISP: simply change your e-mail client (program) to connect to our SMTP server on port 587 instead of 25. This is a unique port offered by CresComm InterNET Services that most ISPs do not block, allowing you to send e-mail through your CresComm InterNET Services email account.